Every aspect of a guest's
experience is important and can increase spending and lead to higher attendance.
O
A typical dissatisfied customer will
tell 20 other potential customers; these 20 in turn will tell
another 20...
O
For every complaint the average business
receives, there are 24 more unhappy customers.
O
It costs 6 times more to
attract a new customer than keep a current customer
As the only exclusive mystery shopping provider to the amusement industry,
Amusement Advantage is dedicated to providing a critical look at guest service
through custom-tailored mystery shopping programs.
Amusement Advantage's programs for monitoring guest satisfaction provide the
detailed feedback you need to enhance your training and staff development
initiatives.
· Available in all 50 states and Canada
· Amusement industry specialized
service since 1996
· Proven programs with over 100
facilities nationwide
· Custom-tailored
programs for each customer
· Comprehensive evaluations of
your entire operation
·
Fast results provided within 48 hours
· Guest
Service, value, safety and loss prevention
· On the spot employee recognition
and awards
· Targeted group sales/reservations phone shops
· Full
Birthday Party evaluations
·
Industry standard and facility specific criteria
·
Digital photos and recorded phone calls available
·
Custom online
reporting
- interval / summary / comparison
data
· 100% satisfaction
guaranteed
More Information:
Industry
Undercover - Mystery Shopping in the attractions industry...
FunWorld Magazine,
November/December 2008
Standard
Services Brochure
Enhanced Services Brochure
10
Things to Consider when Implementing
Outsourcing
your Mystery Shopping
Contact us today to start
a mystery shopping program at your facility!
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